Privacy Policy
Effective date: 7 April 2026
Welcome Bridge UK Ltd Ltd
Company Number: [To be inserted]
Registered Address: 16 Tewson Road, Woolwich, London, London, SE18 1AY, UK
ICO Registration Number: [To be inserted]
1. Introduction
Welcome Bridge UK Ltd ("We", "Us", "Our") is committed to protecting Your privacy and processing Your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how We collect, use, disclose, and protect Your personal data when You use Our services or interact with Us.
We are the data controller for the purposes of data protection law. This means We determine how and why Your personal data is processed.
If You have any questions about this Privacy Policy or how We handle Your data, please contact Us using the details in Section 13.
2. What Personal Data We Collect
2.1 Information You Provide to Us
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, nationality, passport number, student ID |
| Contact Data | Email address, phone number, WhatsApp number, UK address |
| Flight Data | Flight number, arrival date and time, arrival airport, departure airport |
| Accommodation Data | Temporary accommodation preferences, long-term housing requirements, current address |
| Registration Data | NHS number, National Insurance number, bank account details (when provided to Us) |
| Payment Data | Payment card details (processed securely by Stripe; We do not store full card details) |
| Communications | Records of emails, WhatsApp messages, and other correspondence with Us |
| Special Category Data | Health information (only if relevant to accommodation needs or support requirements) |
2.2 Information We Collect Automatically
| Category | Examples |
|---|---|
| Technical Data | IP address, browser type, device information, operating system |
| Usage Data | How You use Our website, pages visited, time spent on pages |
| Location Data | Approximate location based on IP address (website only) |
2.3 Information from Third Parties
We may receive personal data about You from:
- Education consultancies (with Your consent).
- Accommodation providers (in relation to Your booking).
- Universities (where You have consented to them sharing Your information with Us).
3. How We Use Your Personal Data
3.1 Legal Bases for Processing
We will only process Your personal data where We have a legal basis to do so. The legal bases We rely on are:
| Legal Basis | Explanation |
|---|---|
| Contractual Necessity | Processing is necessary to perform the contract We have with You (providing arrival services) |
| Legal Obligation | Processing is necessary to comply with a legal obligation (for example, retaining records for HMRC) |
| Legitimate Interests | Processing is necessary for Our legitimate business interests, provided Your rights do not override those interests |
| Consent | You have given clear consent for Us to process Your data for a specific purpose (for example, sharing with accommodation providers) |
3.2 Purposes of Processing
| Purpose | Data Categories | Legal Basis |
|---|---|---|
| To process Your booking and provide Services | Identity, Contact, Flight, Accommodation, Payment | Contractual Necessity |
| To communicate with You about Your booking | Identity, Contact | Contractual Necessity |
| To arrange accommodation with third-party providers | Identity, Contact, Accommodation | Contractual Necessity / Consent |
| To comply with legal obligations (HMRC, ICO, etc.) | Identity, Contact, Payment | Legal Obligation |
| To improve Our services and website | Technical, Usage | Legitimate Interests |
| To process payments | Identity, Payment | Contractual Necessity |
| To handle complaints or disputes | Identity, Contact, Communications | Legitimate Interests / Legal Obligation |
| To prevent fraud | Identity, Contact, Payment | Legitimate Interests / Legal Obligation |
4. Sharing Your Personal Data
We may share Your personal data with the following categories of recipients:
| Recipient Category | Purpose | Legal Basis |
|---|---|---|
| Accommodation Providers | To book temporary accommodation on Your behalf | Contractual Necessity / Consent |
| Education Consultancies | To confirm Your booking and maintain partnership relationships | Consent / Legitimate Interests |
| Payment Processors (Stripe) | To process payments securely | Contractual Necessity |
| IT Service Providers | To host Our website and manage Our systems | Legitimate Interests |
| Legal and Professional Advisors | To obtain advice or comply with legal obligations | Legal Obligation / Legitimate Interests |
| HMRC and Regulatory Bodies | To comply with legal obligations | Legal Obligation |
| Law Enforcement | Where required by law or to prevent fraud | Legal Obligation |
We do not sell Your personal data to third parties.
5. International Transfers
We may transfer Your personal data outside the United Kingdom where necessary to provide Our Services (for example, where You are booking from Nepal).
Where data is transferred outside the UK, We ensure appropriate safeguards are in place, including adequacy decisions and standard contractual clauses approved by the Information Commissioner's Office (ICO).
If You are located outside the UK, Your data may be transferred to the UK for processing.
6. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, including legal, accounting, and reporting obligations.
| Data Category | Retention Period |
|---|---|
| Booking and service records | 7 years (for HMRC compliance) |
| Customer correspondence | 2 years after service completion |
| Website usage data (anonymised) | 26 months |
| Unsolicited enquiries | 1 year |
| Marketing data (with consent) | Until consent is withdrawn |
After the retention period, Your data will be securely deleted or anonymised.
7. Your Legal Rights
Under UK data protection law, You have the following rights:
| Right | Description |
|---|---|
| Right to be Informed | You have the right to be told how We use Your data (this Privacy Policy) |
| Right of Access | You have the right to request a copy of the personal data We hold about You |
| Right to Rectification | You have the right to request correction of inaccurate or incomplete data |
| Right to Erasure (Right to be Forgotten) | You have the right to request deletion of Your data in certain circumstances |
| Right to Restrict Processing | You have the right to request restriction of processing in certain circumstances |
| Right to Data Portability | You have the right to receive Your data in a structured, commonly used format |
| Right to Object | You have the right to object to processing based on legitimate interests |
| Rights Related to Automated Decision-Making | You have the right not to be subject to automated decision-making (We do not use automated decision-making) |
To exercise any of these rights, please contact Us in writing using the details in Section 13. We will respond within one month of receiving Your request. There is no fee unless the request is manifestly unfounded or excessive.
8. Cookies
- Our website uses cookies to enhance Your experience and analyse website usage.
- For full details on the cookies We use, please see Our Cookie Policy.
- You can manage Your cookie preferences through Your browser settings.
9. Data Security
We have implemented appropriate technical and organisational measures to protect Your personal data, including:
- Encryption of data in transit (SSL/TLS).
- Secure storage of physical documents.
- Access controls and restricted access to personal data.
- Regular staff training on data protection.
- Two-factor authentication for email and system access.
In the event of a data breach likely to result in risk to Your rights and freedoms, We will notify You and the ICO within 72 hours of becoming aware of the breach.
10. Children's Data
Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If We become aware such data has been collected without parental consent, We will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be notified by email (where available) or by a notice on Our website.
The current version of this Privacy Policy is always available on Our website.
12. Complaints
If You are dissatisfied with how We have handled Your personal data, You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Phone: 0303 123 1113
We would appreciate the opportunity to resolve concerns before You contact the ICO. Please contact Us first using the details below.
13. Contact Us
If You have any questions about this Privacy Policy or how We handle Your personal data, please contact Us:
Welcome Bridge UK Ltd
16 Tewson Road, Woolwich, London
London
SE18 1AY
UK
Email: welcomebridgeuk@gmail.com
Phone: +44 7570 527559
WhatsApp: 9779840429536 (whatsapp only )
Website: https://welcomebridge.co.uk
Data Protection Point of Contact: Niraj Dotel, Founder
Document prepared in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR) 2003
- ICO Guidance on Privacy Notices
14. Version and Scope
This page replaces prior website privacy notices and applies to users of Welcome Bridge UK Ltd Ltd website and related services.